Terms of Service
Last updated: December 15, 2023
1. Acceptance of Terms
By accessing and using the Proclaskab website and services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by these terms, please do not use this service.
2. Description of Service
Proclaskab provides professional reading space organization services, including:
- Space consultation and assessment
- Custom design solutions
- Furniture selection and procurement
- Installation and setup services
- Ongoing maintenance and updates
3. Service Areas
Our services are primarily available throughout Sweden. Specific service availability may vary by location. Please contact us to confirm service availability in your area.
4. Booking and Consultation
4.1 Initial Consultation
All projects begin with an initial consultation to assess your needs and space requirements. This consultation may be conducted in-person or virtually, depending on your location and preferences.
4.2 Project Estimates
Following the consultation, we will provide a detailed project estimate including timeline, costs, and scope of work. This estimate is valid for 30 days from the date of issue.
5. Payment Terms
5.1 Payment Schedule
Payment terms will be specified in your project agreement. Typically:
- Consultation fee: Due upon booking
- Design fee: 50% upon agreement, 50% upon completion
- Installation: 30% deposit, 70% upon completion
5.2 Accepted Payment Methods
We accept bank transfers, credit cards, and other payment methods as specified in your project agreement.
6. Cancellation Policy
Cancellation terms depend on the project phase:
- Consultation: 24-hour notice required for full refund
- Design phase: 48-hour notice required for partial refund
- Installation: Cancellation fees may apply based on materials ordered and work completed
7. Warranty and Guarantee
7.1 Workmanship Warranty
We provide a 12-month warranty on our installation work against defects in workmanship under normal use conditions.
7.2 Product Warranties
Furniture and materials are covered by their respective manufacturer warranties. We will assist in warranty claims when applicable.
8. Limitation of Liability
Proclaskab's liability is limited to the cost of the services provided. We are not liable for consequential, indirect, or punitive damages. Our total liability shall not exceed the amount paid for services rendered.
9. Client Responsibilities
Clients are responsible for:
- Providing accurate information about space requirements
- Ensuring access to the work area as agreed
- Removing personal items as instructed
- Complying with building regulations and obtaining necessary permits
- Timely payment according to agreed terms
10. Intellectual Property
All design concepts, plans, and creative work remain the intellectual property of Proclaskab until full payment is received. Upon payment, clients receive a license to use the designs for their personal project.
11. Privacy and Confidentiality
We respect your privacy and maintain confidentiality regarding your project details. Please refer to our Privacy Policy for detailed information about data handling.
12. Force Majeure
Neither party shall be liable for any failure or delay in performance due to circumstances beyond their reasonable control, including but not limited to acts of God, natural disasters, government actions, or other unforeseeable events.
13. Dispute Resolution
Any disputes arising from these terms or our services shall be resolved through mediation first, and if necessary, through arbitration under Swedish law in Göteborg, Sweden.
14. Governing Law
These terms are governed by the laws of Sweden. Any legal proceedings shall be conducted in the courts of Göteborg, Sweden.
15. Changes to Terms
We reserve the right to modify these terms at any time. Changes will be posted on our website with an updated revision date. Continued use of our services constitutes acceptance of modified terms.
16. Contact Information
For questions about these Terms of Service, please contact us:
Proclaskab
Kungsgatan 45
411 15 Göteborg
Sweden
Email: [email protected]
Phone: +46 31 426 4159